JOB OVERVIEW:

The Westin Anaheim Resort Food and Beverage division is committed to delivering exceptional guest experiences across all of our outlets including Tangerine Room, Bar 1030, Rise Rooftop, Bella Splash Pool Bar, In Room Dining, and the Club Lounge.

The Food and Beverage Operations Supervisor plays an important role in this mission by providing hands-on leadership for front-of-house teams and ensuring consistent service standards across outlets. This position supports daily operations while also serving as a development path for future leaders within the division.

Position Requirements

High School Diploma or equivalent required, bachelor’s degree preferred

A minimum of two (3) years of previous Food and Beverage leadership experience required

Strong knowledge of service standards and cash handling procedures

Experience in 4 Diamond rated hotel preferred

Excellent communication, coaching, and conflict-resolution skills

Ability to coach, motivate and hold staff accountable while maintaining professionalism

Excellent guest service, leadership and conflict resolution skills

Strong knowledge of food, wine, beer, and spirits

Ability to motivate and hold staff accountable with professionalism

Valid Food Handler’s Certification preferred

Responsibilities

Supervise and support servers, bartenders, hosts, bussers, runners, and club lounge attendants

Oversee service execution in Tangerine Room, Bar 1030, Rise Rooftop, Pool Bar, In-Room Dining, and Club Lounge

Lead pre-shift meetings to align staff on service standards and daily goals

Ensure accurate check closure, gratuity application, and financial compliance

Handle guest concerns with professionalism and effective recovery

Provide real-time coaching and reinforce SOPs during operations

Monitor outlet readiness, cleanliness, and side-work completion

Assist with inventory, par levels, and cross-utilization of supplies to control costs

Document and escalate staff or operational issues when required

Train and mentor team members for advancement within F&B

Participate in cross-outlet rotations to ensure comprehensive operational knowledge

Performance Expectations 

Model professionalism and maturity in all interactions

Deliver consistent guest satisfaction and service recovery

Maintain financial accuracy with zero preventable revenue loss

Demonstrate adaptability across outlets and support cross-utilization

Actively pursue personal growth; this role is designed as a steppingstone into higher leadership within the division

PHYSICAL REQUIREMENTS

While performing the duties of this job it will require:

Work at any outlet as directed by leadership

Must be able to tolerate temperature changes from hot to cold and cold to hot.

Sit, stand, walk, stoop, kneel, crouch, or crawl occasionally.

Must be able to move tables and chairs throughout the shift.

Must be able to exert physical effort in transporting/pushing 120 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods

Additional Requirements

Strong knowledge of food/wine/liquor

Language: Required to speak, read and write English, with fluency in other languages preferred.

Availability: Must be able and flexible to work as required by business demands most specifically nights, weekends & holidays

Must be 21 years of age

Must have a valid driver’s license.