posted September 12, 2024

JOB OVERVIEW

The Hotel Director of Housekeeping is responsible for leading the housekeeping department and overseeing the Rooms Division to ensure the highest standards of cleanliness, maintenance, and guest satisfaction throughout the hotel. This senior management role involves strategic planning, operational oversight, and team leadership to drive excellence in guest room and public area presentation.

WORK REQUIREMENTS

• Housekeeping Operations Management
• Daily Operations: Oversee the daily activities of the housekeeping team, ensuring that all rooms and public areas are cleaned and maintained to the highest standards.
• Room Cleaning: Ensure thorough cleaning and preparation of guest rooms, including bed making, dusting, vacuuming, and replenishing supplies.
• Public Areas: Maintain the cleanliness and upkeep of all hotel public areas, including lobbies, hallways, restrooms, and recreational facilities.
• Laundry Management: Supervise laundry operations, ensuring linens and uniforms are cleaned, pressed, and distributed efficiently.
• Spend the majority (51%) of work time doing the supervisory responsibilities set forth below and using discretion and independent judgment to simultaneously manage the businesses (hotels, restaurants and bars). Even when performing similar tasks as the employees supervised, be managing at the same time (in other words, be training and monitoring performance and customer needs and coaching employees by modeling best behavior). Understand and affirm that in exercising the duties and responsibilities set forth in the job description, the Director of Housekeeping is required to use good judgement and independent discretion. He/she agrees that if at any time he/she doesn’t feel he/she is spending a majority of the time doing the exempt responsibilities as set in the job description, he/she will immediately notify the CEO-Asset Manager in writing of this fact.

Rooms PMT Integration

• Coordination: Collaborate with the Front Office and Reservations departments to manage room assignments, handle special requests, and address any issues related to room status or guest needs.
• Room Readiness: Monitor room readiness, ensuring rooms are prepared and inspected before guest check-in to meet the hotel’s quality standards.
• Maintenance: Work with the Maintenance department to address and resolve any maintenance issues reported by guests or discovered during inspections.

Quality Assurance and Standards

• Inspection Protocols: Implement and enforce rigorous inspection protocols for guest rooms and public areas, including 
• detailed checklists and quality benchmarks.
• Health and Safety: Ensure compliance with all health and safety regulations, including proper use of cleaning chemicals, personal protective equipment, and safe handling procedures.
• Standard Operating Procedures (SOPs): Develop, update, and enforce SOPs for all housekeeping activities, ensuring consistency and adherence to brand standards.
• Budget and Financial Management:
• Budget Preparation: Develop and manage the housekeeping budget, including forecasting costs for labor, supplies, and equipment.
• Cost Control: Implement cost control measures to manage departmental expenses and identify opportunities for cost savings.
• Financial Reporting: Prepare and present detailed financial reports on departmental performance, including labor costs, supply expenditures, and revenue impact.

Staff Management and Development

• Team Leadership: Lead, motivate, and manage the housekeeping team, including housekeepers, supervisors, and laundry staff, ensuring high levels of performance and job satisfaction.
• Training Programs: Design and conduct training programs on housekeeping techniques, customer service skills, safety protocols, and new procedures.
• Performance Reviews: Conduct regular performance evaluations, providing constructive feedback, setting goals, and addressing any performance issues or disciplinary actions.

Guest Experience Enhancement

• Guest Satisfaction: Monitor guest feedback related to housekeeping and room cleanliness, addressing concerns promptly and implementing improvements as needed.
• Problem Resolution: Handle guest complaints and special requests related to room cleanliness and maintenance, ensuring quick and satisfactory resolutions.
• Personalization: Work with the Front Office to personalize guest experiences, including special amenities, room preferences, and special occasions.

Health and Safety Compliance

• Regulatory Compliance: Ensure adherence to all local, state, and federal health and safety regulations, including sanitation standards and environmental health practices.
• Emergency Protocols: Develop and implement emergency procedures for housekeeping staff, including response plans for fires, natural disasters, and medical emergencies.
• Training: Conduct regular safety training sessions for all housekeeping staff, including proper handling of cleaning chemicals and equipment.

Collaboration and Communication

• Interdepartmental Relations: Maintain effective communication with other hotel departments to coordinate operations, share information, and resolve any issues impacting guest satisfaction.
• Meetings: Participate in and contribute to departmental and management meetings, providing updates on housekeeping
• operations, challenges, and achievements.
• Reporting: Provide detailed reports and recommendations to the General Manager on operational performance, staffing needs, and guest satisfaction trends.

Educaton & physical Requirements

• Education: Bachelor’s degree in hospitality management, Business Administration, or a related field. Relevant certifications in housekeeping or hospitality management are a plus.
• Experience: Minimum of 5 years of progressive experience in housekeeping management, including at least 2 years in a senior leadership role.
• Skills: Strong understanding of housekeeping operations, quality assurance, and safety standards. Proven ability to lead and manage a team effectively.
• Technical Proficiency: Proficient in hotel management software (e.g., OPERA, Maestro), Microsoft Office Suite (Word, Excel, Outlook), and basic financial management tools.
• Attributes: Excellent organizational, analytical, and problem-solving skills. Strong interpersonal and communication abilities, with a focus on guest satisfaction and team development.

Working Conditions

• Hours: Flexibility to work extended hours, weekends, and holidays as required by operational needs.
• Physical Demands: Ability to lift, carry, or push up to 50 pounds, and to stand or walk for extended periods.
• Environment: Exposure to cleaning chemicals, varying temperatures, and potential allergens.

*The company’s employment policy is “at-will”.  Under the “at-will” policy, neither you nor the company is committed to continuing the employment relationship for any specific term.  (Refer to employee handbook for details).