Front Desk Agent

posted October 3, 2024

Compensation: 21.63

General Description:

· Front Desk Agent is responsible for checking guest in and out, and for properly accommodating guest from start to finish.

· To have adequate communication with all departments via phone and or radio, to ensure guests are assisted and satisfied with all their needs.

· Assist the staff with back office administrations, this includes: sales, marketing, reservations, & revenue with tasks.

To oversee the day to Day operations of the Hotel Front Desk & Office, and when the Manager is vacated the premises to manage the entire property Bell Department, Concierge and Reservation.

Work Requirements:

- Responsible for training Front Desk Agents in all aspects of the Front Desk responsibilities, Opera/Visual Matrix, and company standard operating procedures.

- Maintain a great attitude at all times

- Actively practice’s and utilizes H.E.A.R.T steps during guest interactions.

- Willing to work on weekends and possibly increase the hours during summer season.

- Great communication skills, is a team player and have the ability to multitask.

- Must have professional demeanor and appearance.

- Help to generate ancillary revenues though posting of parking, cribs, roll away beds, & upgrades

- Maintains hotels policy’s in a friendly and efficient manner.

- Ensure the smooth and efficient operation of the hotel during the shift

- Sign Keys Out and manage a Cash Drawer

- Check personal inbox and or emails

- Ensure lobby music is set to appropriate level

- Stock the Front Desk with necessary supplies

- Audit Disneyland tickets and City Passes daily

- Audit guest mail boxes and contact guests who did not receive breakfast coupons from the day prior

- Block rooms for special requests and VIP guests

- Audit Disney packets and investigate packets with prior arrival dates

- Completion of the high balance report

- Bucket Check (Rate, Departure Date, Initials, Signatures, Vouchers, Parking, Credit Card Authorizations)

- Update the queue and search for available rooms

- Pass on information between shifts

- Communicate with on-coming shifts

- Read through Group Reservations and prepare all arrivals according to group contract

- Ensure all departures have been taken care of and cleared out of the system by 1pm

- Ensure all queued reservation have key packets and registration cards.

- Ensure the queue is being updated as rooms become available

- Thoroughly read the memo binder and the group reservations binder.

- Reconfirm pre-blocked rooms are in accordance to the special request report. Sign the report and place it in the night audit drawer.

- Post all Disney tickets, waters, damage to the rooms, and any other amenities.

- Ensure that breakfast coupons are delivered to guests.

- Count drawer, close out drawer, print end of shift report, verify amounts, and drop cash.

- Respond to and resolve any guest issues or emergency situations.

- Projects need to be handled in a professional, friendly, and courteous manner to guests at all times.

- Report to work on time and in uniform as designated by the company.

- Assure training practices are done correctly and are followed per hotel policies.

- Enforce hotel policies and regulations

- Maintain an organized and neat lobby

Physical Requirements:

- Must be able to lift up to 10 pounds occasionally and/or negligible amounts weight frequently or constantly: to lift, carry, push, pull or otherwise move objects.

- Flexible and long hours sometimes required.

- The job description is not an exclusive or exhaustive list of all job functions that employees in this position may be asked to perform from time to time

Experience Desired But Not Required:

  • High School Diploma or equivalent
  • Customer Service 2+ years preferred
  • Front Desk: 1 year (Preferred)

EOE/M/F/D/V/SO

We participate in E-Verify

The Anaheim Hotel

306 Room Hotel

Steps from the Magic of Disneyland® Resort

Welcome to The Anaheim Hotel, just steps away from the enchantment of DISNEYLAND® Resort. Nestled in the heart of Anaheim, California, our award-winning 3-Diamond hotel is more than just accommodations—it's an experience in itself.

Inspired by its mid-century modern roots fused with contemporary flair, our hotel exudes timeless elegance. With charming two-story buildings nestled amidst lush gardens and winding walkways, The Anaheim Hotel offers a tranquil sanctuary amid the excitement of Anaheim. Immerse yourself in the magic of Anaheim with our prime location, situated directly across from the renowned Disneyland Resort and a stone's throw away from the bustling Anaheim Convention Center. Adjacent to the vibrant Anaheim Garden Walk, our hotel offers unparalleled accessibility for both leisure and business travelers alike. Spread across nine acres of meticulously landscaped gardens, The Anaheim Hotel boasts 306 exquisite rooms, two Topgolf Swing Suites, an Olympic-sized pool and Jacuzzi, and 6,800 square feet of versatile meeting space equipped with banquet facilities.

Awards

Awarded Best of the Best Hotels by TripAdvisor, 2024

Awarded AAA Three-Diamond Hotel, 2024

Awarded GBAC® Star Facility Accreditation, 2024


The Anaheim Hotel

1700 S. Harbor Boulevard

Anaheim, CA 92802

Telephone (714) 772-5900

306 Room Hotel
Managed By Wincome Hospitality

Medical, Dental, Vision, 401k, PTO