Senior Employee Relations Manager

posted April 8, 2024

Compensation: $85,000 - $90,000

General Description:

As a member of the Human Resources staff, he/she will work with the Corporate Director of Human Resources to carry out employee relations matters at the different entities along with ensuring compliance. The Senior Employee Relations Manager will be involved in company-wide Employee Relations such as investigations, complaints, disciplinary actions, suspensions and terminations. This role will in addition monitor/ensure compliance with all local/state/federal mandated reports.

Work Requirements:


  • Recruit, interview, hire, and train new staff in the department.
  • Handle discipline and termination of employees in accordance with company policy.
  • Train and coach managers, supervisors and others involved in employee development efforts.


  • Partner with Directors, Managers, Supervisors and team to address any employee-related concerns.
  • Advise and train managers and supervisors on best employee relations practices and strategies for mitigating employee grievances.
  • Meet with employee to conduct investigations and take proper meeting notes for recordkeeping purposes.
  • Based on investigation results determine what/if progressive disciplinary action may need to be taken. Ensure previous disciplinary actions on file are taken into account and process proper suspension and termination notices if required.
  • Follow up with employees to ensure investigations are properly addressed and closed.
  • Meet with managers/supervisors/staff regarding findings of investigations and monitor investigation outcomes.
  • Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
  • Utilizes an “open door” policy to acknowledge associate problems or concerns in a timely manner
  • Support Corporate HR Director in administering all other corporate initiatives such as annual merit process, benefit enrollment, wage and hour surveys, etc.
  • Ensure compliance with employment laws, government agencies, and company policies and procedures. Conduct annual HR compliance/standards self-audit, and various external audits
  • Communicate and interpret all company and hotel policies/procedures
  • Submit required documentation in response to unemployment claims. Participate in unemployment hearings as needed
  • Ensure worker’s compensation claims are properly documented and reported. Review worker’s compensation claim forms and follow up with managers and adjustors regarding any injuries and subsequent investigations.
  • Ensure all UI, SDI, PFL, etc., notices are all completed and submitted within the required timeframe and that a copy is retained for company records.
  • Must be able to take descriptive presentable notes during any meetings including and not limited to investigations, departmental meetings, court hearings etc.
  • Perform other duties as assigned.

Managing Legal and Compliance Practices

  • Must be familiar with CA employment law
  • Reviews write ups and follows disciplinary process in place.  Ensures disciplinary measures are fair and consistent for all.
  • Ensures associate files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for active files and for non active files are stored the required length of time.
  • Ensures associate files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for active files and for non active files are stored the required length of time.
  • Ensures compliance with procedure for accessing, reviewing, and auditing associate files and ensure compliance with California Law.
  • Ensures medical records are maintained in a separate, secure and confidential medical red file.
  • Facilitates reasonable belief testing and ensures post accident drug testing process is followed for Workers Compensation.
  • Oversee all compliance reporting such as EEO-1, OSHA, CA Pay Data,etc., are all completed by respective properties. Enter all necessary data to complete report submissions in a timely manner in order to ensure compliance.
  • Respond in a timely manner to any and all complaints regarding discrimination, wrongful termination and any other non-compliance notice.

Education & Physical Requirements

  • 4-year bachelor's degree in Human Resources or Business Management, or related major preferred.
  • 2+ years in Hotel/Resort as a Human Resources Generalist or higher.
  • Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
  • Proficiency in Microsoft Office, advanced Excel Skills.
  • Have proficient training, coaching and counseling skills.
  • Must be able to work a flexible schedule when needed.
  • Must be able to sit, walk and bend throughout day
  • Frequently use hands for keyboard and arms to reach.
  • Must be able to type at least 40 WPM.
  • Valid driver’s license required.
  • Communication Requirements:
  • Able to communicate effectively in English, both verbally and in writing.
  • Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
  • Bilingual (Spanish) preferred

Wincome Hospitality

Management Company

Wincome Hospitality is the hospitality management division of Wincome USA, a privately-owned real estate investment, development, and management firm based in Anaheim, California. The company is committed to enhancing the hospitality experience through its core values: customer service, genuine partnerships, and community connections. Its portfolio includes award-winning hotels and businesses throughout Orange County, California, such as The Westin Anaheim Resort, The Anaheim Hotel, Avenue of the Arts Costa Mesa, and more.

The Westin Anaheim Resort won the 2021 Opening of the Year Award from Marriott International and is highly ranked in Anaheim by TripAdvisor. This AAA Four-Diamond hotel offers 618 rooms, a Presidential Suite, a fitness studio, a resort-style pool with cabanas, seven restaurants and bars, including a rooftop bar with views of Disney California Adventure® Park. It also has 23 meeting rooms totaling 47,542 square feet of customizable meeting space, including a 16,120-square-foot grand ballroom.

The Anaheim Hotel, awarded TripAdvisor Travelers’ Choice Best of the Best each year since 2022, is a family-friendly, AAA Three-Diamond hotel located on nine acres of landscaped gardens, directly across from Disneyland® Resort. This mid-century style property offers 306 guest rooms, a large heated outdoor pool and spa, recreational green space, meeting facilities, and an award-winning on-site restaurant, The Pizza Press. 

Ranked #1 Best Costa Mesa Hotel by TripAdvisor and the U.S. News & World Report, Avenue of the Arts Costa Mesa Hotel offers a boutique luxury hotel experience in the heart of Southern California. The only AAA Four Diamond hotel in Costa Mesa offers 238 designer rooms, personalized service, lakeside views, and an upscale restaurant, Silver Trumpet Restaurant and Bar. Just 3 miles from John Wayne Airport, it's close to Segerstrom Center for the Arts, Orange County Museum of Art, South Coast Plaza, and coastal beaches.

Wincome Hospitality

888 S. Disneyland Dr.
Suite 100

Anaheim, CA 92802