publicado mayo 21, 2025

Job Overview:

The ideal Front Desk Supervisor candidate should have 1-2 years previous Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.

WORK REQUIREMENTS:

• Is a property expert in Marriot systems including Marsha, GXP, Guest Voice, Mobile Guest Services.
• Supervising Front Desk operations to ensure quality processes are being completed.
• Supervising Bell/Valet Department to ensure proper operating standards, staffing, front drive control.
• Assists FDM in overall departmental management.
• Responsible for all transportation requests, coordination, and operations.
• Responsible for all arrivals, in house servicing, and departures of groups.
• Manages Training Standards, and SOP implementation.
• Ensuring that special requests are noted and fulfilled.
• Communicating with all departments regarding in house VIPs and any special requests/needs. 
• Supervising agents to up sell and reach goals outlined in the budget. 
• Interacting with team members in a professional manner, assisting other departments with necessary information.
• Main liaison between front desk operations and other departments within the Hotel.
• Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
• Managing and resolving guest complaints and compliments in a professional and courteous manner.
• Listening and responding to guest inquiries using a positive, clear speaking voice.
• Maintaining an up-to-date working knowledge of all property amenities as well as any special events.
• High school degree or equivalent.
• Strong computer skills.
• Pleasant telephone demeanor.
• OPERA experience preferred.
• Ability to handle stressful situations in a calm, professional manner.
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice.
• Must have the ability to work a varied schedule that may include evenings, weekends, and holidays.

Physical Requirements

• Ability to stand for entire shift.
• Ability to type, standing upright for entire shift.
• Heavy work - exerting up to 100 lbs. of force occasionally, and/or 50 lbs. of force frequently and/or up to 20 lbs. of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must arrive to work well groomed, with pristine hygiene, and professional attire.

Mental Requirements

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able at listen to, understand, and clarify issues raised by co-workers and guests.
• Must be able to work and understand financial information, data, and basic arithmetic functions.
• Must maintain composure and work objectivity under pressure.

EDUCATION REQUIREMENTS:

• High school diploma.
• 1-2 years’ experience as Front Desk Agent.
• Previous customer/guest service experience a plus.

EOE/M/F/D/V/SO