Jobs at Wincome Hospitality

• Service Express Analyst Coordinator (Guest Services)

  Supporting world‑class guest experiences through overnight service excellence, operational support, and analytical precision at a premier AAA 4‑Diamond luxury resort.

  Responsible for telephone switchboard station in order to answer telephone calls. Process guest requests for wake-up calls, screening calls, room service orders and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g. Bellperson, Housekeeping, Engineering, Room Service, Valet), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager. Supports overnight operations through administrative and analytical responsibilities. This role will assist the Overnight Manager with daily operational tasks, reporting, and project execution, as well as analyze, evaluate, and classify checks and revenue to ensure accuracy and compliance with property standards.

• Cook 2 - Banquets (Catering/Banquet)

  The Cook 2 is responsible for the daily mis en place of his or her station, adhering to recipe cards and ensuring the standards of quality are being met. Must be proficient in all cooking techniques. Must prepare for all banquet events as needed and execute in a timely fashion if in the banquet kitchen. Must prepare and execute all menu items for their station if in an outlet according to the recipe cards to ensure that quality standards are being met.

• Busser (Food & Beverage)

  OVERVIEW: A busser serves patrons by setting tables; placing and replacing silverware; keeping beverage glasses full; help with running food when necessary, adhering to sanitation and safety policies; clearing and cleaning tables, chairs, and environment. Busser will occasionally serve food and beverages to patrons at tables. The busser must possess professionalism, is friendly and will strive to meet the highest standards of quality customer service.

• Cook 2 - Pool (Chefs/Kitchen)

  The Cook 2 is responsible for the daily mis en place of his or her station, adhering to recipe cards and ensuring the standards of quality are being met. Must be proficient in all cooking techniques. Must prepare for all banquet events as needed and execute in a timely fashion if in the banquet kitchen. Must prepare and execute all menu items for their station if in an outlet according to the recipe cards to ensure that quality standards are being met.

• Director of Sales and Catering (Sales & Marketing)

  Represent Costa Mesa’s premier AAA Four-Diamond hotel, ideally located in the heart of the arts and business district, offering elevated accommodations and sophisticated event experiences.

• Room Inspector (Housekeeping)

  The Room Inspector will assign workers their duties and inspects work for conformance to prescribed standards of cleanliness. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Computer efficient ie: excel & word.

• Staff Accountant (Finance/Accounting)

  The Staff Accountant supports the daily financial operations of one or more hotel properties, with assignments based on business needs. This role may be multi‑property and requires the ability to shift between property portfolios while maintaining consistent accuracy, timeliness, and strong internal controls. The Staff Accountant partners closely with property management, vendors, and the corporate accounting team to ensure that all AP, AR and processes are efficient, compliant, and well‑documented. The ideal candidate is highly organized, able to prioritize quickly, and delivers work that is both fast paced and thorough even when supporting multiple properties simultaneously.

• Hostess (Food & Beverage)

  As a Host, you create the first impression with each guest and set the stage for their experience in the restaurant. From communicating accurate wait times to showing them to their tables, hosts are a critical part of the overall guest experience. You are responsible for greeting and seating guests, answering phones, and managing reservations.

• Stewards (Chefs/Kitchen)

  OVERVIEW: Stewards are responsible for ensuring the cleanliness and sanitization of dishes, tableware, glassware, pots, pans, and utensils through manual and machine cleaning methods. Additionally, stewards are expected to keep the dishwashing area clean and safe. Dishwashers are also responsible for maintaining the cleanliness and maintenance of the dish machines and pot wash areas including chemical inventories. Stewards in addition will be required to stock kitchens with needed equipment to function properly and stock kitchens with needed china for banquet events. Stewards must ensure hot boxes and needed equipment are in place for the food preparation for all banquet events

• Food & Beverage Operation Supervisor (Food & Beverage)

  Launch Your Hospitality Career at a AAA Four Diamond Property — Food & Beverage Operations Supervisor Role at The Westin Anaheim Resort

  As a Four Diamond property, The Westin Anaheim Resort operates at a high standard of service, presentation, and execution. The Food & Beverage Operations Supervisor is responsible for upholding this standard through active floor leadership, disciplined service, and real-time accountability. Delivering elevated Four Diamond service through active leadership, anticipating guest needs, and identifying service recovery opportunities in real time. This role requires strong observational awareness and immediate decision-making to maintain a seamless guest experience. This is a hands-on, floor-driven role where presence, urgency, and follow-through define success. Supervisors are expected to lead from the floor, enforce standards in real time, and support the team through visible, consistent leadership. The Supervisor is expected to closely mirror and support the Food & Beverage Manager while executing in full alignment with the standards, culture, and direction set by the Director of Food & Beverage. This position is designed as a development pipeline into management. Performance in this role will directly reflect readiness for advancement. 

• Barista (Food & Beverage)

  At Blossom we create a unique guest experience that is centered around wellness and lifestyle. Therefore, we cater to our customer’s needs by providing a welcoming space where they can casually dine, grab an elevated to go meal, and shop for unique gifts and apparel. As a Blossom Attendant & Cashier working at the Westin Anaheim Resort, you will be responsible for exceeding guests’ expectations. You will provide our guests with friendly, prompt and attentive service that is tailored to the customer’s preference and the Westin service standard. The Blossom Attendant & Cashier partners with all team members from the front of house to the back of house to create a hospitable and cohesive environment for customers and associates alike. The Blossom Attendant & Cashier is a hands-on customer facing and back of house role. You create exceptional customer experiences and build enduring relationships both internally and externally. Your role is vital, as you are typically the first person to interact with all guests. You are responsible for driving retail sales, possessing brand knowledge of all retail products and menu items, efficiently and effectively check out guests and handle all guests needs. Additionally you will clean tables and surface areas between guests, re-fill food supplies: coffee station, napkin dispenser, etc. You will also assist with unpacking, steaming, prepping and processing all retail items. You must possess brand knowledge of all retail products and menu items, efficiently and effectively check out guests and handle all guests needs. You will enthusiastically and equally assists with all retail shop and front of house café needs.  

• Concierge (Guest Services)

  Responsible for providing the highest level of personalized, friendly, and outstanding guest service that exceeds expectations. To be successful in this role, he or she must encompass a willingness to serve and consistently demonstrate luxury service standards. The Concierge is an individual who has a passion for providing exceptional experience to guests. The Concierge team will serve as experts and the primary resource for guests seeking information about the property and surrounding attractions. Must have superior customer service skills in a fast-paced environment, as well as be able to stay focused on goals.

• Cook 3 (Chefs/Kitchen)

  The Cook 3 is responsible for the daily mis en place of his or her station, adhering to recipe cards and ensuring the standards of quality are being met. Must be proficient in all cooking techniques. Must prepare for all banquet events as needed and execute in a timely fashion if in the banquet kitchen. If in an outlet must follow all recipe cards to ensure quality and consistency.  

• Director of Revenue Management (Revenue Management)

  Now Hiring: Director of Revenue Management Orange County, California Luxury Hospitality | 4-Diamond Property Are you a strategic revenue leader with a passion for data-driven decision making and a proven record of success in luxury hospitality? We’re seeking a Director of Revenue Management to drive

  The Director of Revenue Management is responsible for the tactical daily revenue management practice of rate promotion, yield management, inventory controls and distribution throughout all distribution channels at multiple properties. Position will be accountable for achieving annual budgets at each property and achieving weekly deadlines assigned. The position will have a stronger focus on group and wholesale strategy providing support and direction for the sales team.  Position will be responsible for accurate forecasting of revenues and the annual revenue budgeting process ensuring deadlines are made. Will also provide primary backup to corporate responsibilities managed by the Corporate Director of Revenue Management.

• Room Attendant / Housekeeping (Housekeeping)

  As a room attendant you will assist in cleaning guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

careers.wincomehospitality.com/wincome-hospitality/jobs