Jobs at Wincome Hospitality

• Guest Services Manager (Guest Services)

  Lead Luxury Guest Services at an AAA Four Diamond Orange County Hotel

  The role leads the Guest Services/Concierge and Front Services teams, including Club Lounge, Concierge Desk, Valet, Bell and Door Services, Self-Parking, luggage assistance, transportation coordination and related front-of-house operations. This position directs supervisors and associates in delivering an anticipatory, personalized luxury guest experience from pre-arrival through departure; protects the guest experience during operational challenges; maintains a safe and secure environment; improves guest and employee satisfaction; and supports departmental financial performance.

• Night Auditor (Guest Services)

  Own the Overnight: Night Auditor for Luxury Hotel Finance & Guest Service

  The Night Auditor is responsible for completing the hotel's overnight financial and operational audit while providing polished, attentive guest service. The position's primary focus is reconciling outlet checks and revenue activity, validating supporting documentation, completing daily audit workbooks, researching discrepancies and producing accurate reports for hotel leadership and Finance. The Night Auditor also supports Front Desk operations, processes the property's end-of-day cycle, assists guests during the overnight shift and helps maintain a safe, secure and luxury-focused environment.

• Preventive Maintenance Engineer (Engineering/Maintenance)

  OVERVIEW:  The Preventive Maintenance Technician is primarily responsible for performing scheduled preventive maintenance for the rooms and suites which consists of inspections, minor corrections and work order initiation. Key responsibilities include keeping all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel and completing maintenance work orders from all departments on a timely basis by following hotel’s standard operating procedures. Basic knowledge in plumbing, electrical, carpentry & painting required.

• Corporate Marketing Manager (Sales & Marketing)

  Shape the Story, Drive the Stay: Corporate Marketing Manager

  Communications is a strategic function, integral to the marketing discipline, and encompasses the actions taken to influence external guests, internal guests, owners, the company and community-at-large. Communications, publicity, ecommerce, social media, promotion and civic involvement are all means to accomplish the goal of building business. Communications activities and budget must be integrated into the hotel’s overall sales and marketing plan and must parallel with the primary revenue objectives of the hotel. While usually qualitative as opposed to quantitative, every marketing action should strive to impact the hotel’s revenue objectives and be directed towards a specific goal.

• Front Desk Supervisor (Guest Services)

  The ideal Front Office Supervisor candidate will have 1-2 years previous Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction

• Host - PM (Food & Beverage)

  To greet and seat guests efficiently utilizing both the AOA service standards and Forbes Travel Guide standards for hotels and restaurants. Follow guidelines for seating that are fair and equitable. Use digital communication including telephones, computers, and mobile devices to communicate electronically in a professional manner. Handle guest challenges using empathy and hospitality. At times you will be asked to take orders and facilitate payment, requiring thorough product knowledge. Being punctual and following hotel policy and guidelines while fostering a safe environment for all is paramount. 

• Room Attendant (Housekeeping)

  The Room Attendant is responsible for cleaning rooms as assigned on a daily basis. The Housekeeping Room Attendant must ensure rooms are cleaned and maintained to hotels set standards. Rooms must be ready in a timely manner for guests accommodations and work must be done in a safe, accident free manner according to Occupational Safety and Health Administration (OSHA). Interaction with guests and co workers must be conducted in a service oriented and friendly manner. 

• Busser (Chefs/Kitchen)

  The busser role assists the restaurant through a variety of ways as defined in the work requirements. Your role includes following both Avenue of the Arts service standards and Forbes Travel Guide standards for hotel and restaurants. Your role also requires following a stringent set of local, state, and federal safety policies. This position involves heavy guest contact, making appearance guidelines, body language, and cleanliness a crucial aspect of this role.   

• Night Audit (Guest Services)

  The ideal Night Audit candidate will have some previous Front Desk Agent experience, exceptional communication skills, very detail oriented and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction, and produce very accurate work. 

• Maintenance Engineer 1 (Engineering/Maintenance)

  As an Engineer 1, you'll be responsible for performing general maintenance work to ensure hotel maintenance quality and safety standards are achieved and maintained. Some categories of maintenance jobs may include but are not limited to any of the following:

• Bartender (Bartender/Mixologist)

  As a bartender you are responsible to provide timely, accurate and friendly service while preparing the highest quality beverages for our guests.

• Front Desk Agent (Guest Services)

  The ideal Front Desk Agent candidate will have some previous Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction. 

• Cook 3- Seasonal (Chefs/Kitchen)

  Join Our Culinary Team as a Dynamic Cook 3 - Exciting Opportunity Awaits!

  OVERVIEW: The Cook 3 is responsible for the daily mis en place of his or her station, adhering to recipe cards and ensuring the standards of quality are being met. Must be proficient in all cooking techniques. Must prepare for all banquet events as needed and execute in a timely fashion if in the banquet kitchen. If in an outlet must follow all recipe cards to ensure quality and consistency.

• Room Attendant / Housekeeping (Housekeeping)

  As a room attendant you will assist in cleaning guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

• Benefits Manager (Human Resources)

  Now Hiring: Benefits Manager Orange County, California Luxury Hospitality | 4-Diamond Property

  We are a distinguished hospitality company known for exceptional guest experience and a culture that values excellence, innovation, and integrity.  As a leader in the luxury hospitality space, we believe our people are our most asset.

careers.wincomehospitality.com/wincome-hospitality/jobs