Jobs at Wincome Hospitality

• Front Desk Agent (Guest Services)

  · Front Desk Agent is responsible for checking guest in and out, and for properly accommodating guest from start to finish.

• Gift Shop Attendant & Cashier (Food Service)

  At Blossom we create a unique guest experience that is centered around wellness and lifestyle. Therefore, we cater to our customer’s needs by providing a welcoming space where they can casually dine, grab an elevated to go meal, and shop for unique gifts and apparel. As a Blossom Attendant & Cashier working at the Westin Anaheim Resort, you will be responsible for exceeding guests’ expectations. You will provide our guests with friendly, prompt and attentive service that is tailored to the customer’s preference and the Westin service standard. The Blossom Attendant & Cashier partners with all team members from the front of house to the back of house to create a hospitable and cohesive environment for customers and associates alike. The Blossom Attendant & Cashier is a hands-on customer facing and back of house role. You create exceptional customer experiences and build enduring relationships both internally and externally. Your role is vital, as you are typically the first person to interact with all guests. You are responsible for driving retail sales, possessing brand knowledge of all retail products and menu items, efficiently and effectively check out guests and handle all guests needs. Additionally you will clean tables and surface areas between guests, re-fill food supplies: coffee station, napkin dispenser, etc. You will also assist with unpacking, steaming, prepping and processing all retail items. You must possess brand knowledge of all retail products and menu items, efficiently and effectively check out guests and handle all guests needs. You will enthusiastically and equally assists with all retail shop and front of house café needs.

• Blossom Cafe Supervisor (Food & Beverage)

  At Blossom we create a unique guest experience that is centered around wellness and lifestyle. Therefore, we cater to our customer’s needs by providing a welcoming space where they can casually dine, grab an elevated to go meal, and shop for unique gifts and apparel. As a Blossom Supervisor working at the Westin Anaheim Resort, you will be responsible for exceeding guests’ expectations. You will provide our guests with friendly, prompt and attentive service that is tailored to the customer’s preference and the Westin service standard. The Blossom Retail Supervisor partners with the Blossom Manager to lead the team in creating a hospitable environment for customers and associates alike. The Supervisor is a role model for creating exceptional customer experiences and building enduring relationships both internally and externally. The Supervisor is responsible for driving the business forward as it relates to selling and building enduring relationships. Additionally, in absence of the Manager, the Supervisor will act as the manager on duty.  

• House Person (Housekeeping)

  The House Person role supports the room attendants and services public areas to maintain cleanliness throughout the hotel.

• Cook 1 - Tangerine Restaurant (Chefs/Kitchen)

  OVERVIEW: The Cook 1 for our highly rated Tangerine Restaurant is responsible for the daily mis en place of his or her station, adhering to recipe cards and ensuring the standards of quality are being met. Must be proficient in all cooking techniques. Must prepare for all banquet events as needed and execute in a timely fashion if in the banquet kitchen. Must prepare and execute all menu items for their station if in an outlet according to the recipe cards to ensure that quality standards are being met.

• Room Attendant / Housekeeping (Housekeeping)

  As a room attendant you will assist in cleaning guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

• Server (Food & Beverage)

  JOB RESPONSIBILITIES: The server is responsible for fulfilling guest service needs and completion of all tasks related to prep, set-up, service, bussing, table retrieval, breakdown, and side duties.

• Restaurant Busser (Chefs/Kitchen)

  OVERVIEW: A busser serves patrons by setting tables; placing and replacing silverware; keeping beverage glasses full; help with running food when necessary, adhering to sanitation and safety policies; clearing and cleaning tables, chairs, and environment. Busser will occasionally serve food and beverages to patrons at tables. The busser must possess professionalism, is friendly and will strive to meet the highest standards of quality customer service.

• Preventive Maintenance Technician (Engineering/Maintenance)

  OVERVIEW:  The Preventive Maintenance Technician is primarily responsible for performing scheduled preventive maintenance for the rooms and suites which consists of inspections, minor corrections and work order initiation. Key responsibilities include keeping all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel and completing maintenance work orders from all departments on a timely basis by following hotel’s standard operating procedures. Basic knowledge in plumbing, electrical, carpentry & painting required.

• Host / Hostess (Food & Beverage)

  As a Host, you create the first impression with each guest and set the stage for their experience in the restaurant. From communicating accurate wait times to showing them to their tables, hosts are a critical part of the overall guest experience. You are responsible for greeting and seating guests, answering phones, and managing reservations.

• Cook 2 (Chefs/Kitchen)

  OVERVIEW: The Cook 2 is responsible for the daily mis en place of his or her station, adhering to recipe cards and ensuring the standards of quality are being met. Must be proficient in all cooking techniques. Must prepare for all banquet events as needed and execute in a timely fashion if in the banquet kitchen. Must prepare and execute all menu items for their station if in an outlet according to the recipe cards to ensure that quality standards are being met.

• Server (Food & Beverage)

  JOB RESPONSIBILITIES: The server is responsible for fulfilling guest service needs and completion of all tasks related to prep, set-up, service, bussing, table retrieval, breakdown, and side duties.

• Front Desk Supervisor (Rooms Division)

  Front Desk Supervisor is responsible for checking guest in and out, and for properly accommodating guests from start to finish. Utilizing opportunities to enhance the guest stay to promote a positive experience and recover if needed.  

• Engineering II (Engineering/Maintenance)

  Responsible for maintaining the general condition of the property with regards to all aspects of basic electrical, carpentry, plumbing, mechanical, and painting work. Complete maintenance request work orders from all departments on a timely basis. Participate in the preventive maintenance program for all-building equipment and rooms. Complete other special projects assigned periodically by the Chief Engineer.

• Room Reservations Coordinator (Revenue Management)

  Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target amongst properties. 

careers.wincomehospitality.com/wincome-hospitality/jobs